Refund Policy

1. Overview
At Digital Pavers Tech Inc, we are committed to delivering high-quality IT support, digital services, and customer care. We understand that situations may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds may be issued and how they are handled.

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2. Case-by-Case Evaluation
All refund requests are evaluated on a case-by-case basis. Because our services are customized and time-based (such as in-person repairs, remote support, or web development), we do not offer automatic or guaranteed refunds.

Refunds will be considered under the following conditions:

The service was not delivered as agreed upon

The work was not started, and cancellation was requested in advance

There was an error or duplicate charge

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3. Non-Refundable Services
Refunds will not be issued for:

Services already completed or substantially underway

Diagnostic fees, on-site visit costs, or consultation fees

Issues caused by third-party platforms or customer hardware/software outside our control

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4. How to Request a Refund
To request a refund, please contact us within 7 days of your service or payment date with the following information:

Full name and contact details

Date of service or transaction

Reason for the refund request

Email your request to: info@dptsolutions.ca
Or call: 647-303-8324

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5. Processing Time
Approved refunds will be processed within 7–10 business days. Refunds are issued via the original payment method (e.g., bank transfer or cash). We will notify you once the refund is completed.

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6. Right to Refuse Refunds
We reserve the right to refuse a refund request if:

The service has been fully rendered

The request is based on subjective dissatisfaction after agreed service completion

The issue falls outside the agreed scope of work

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7. Contact Us
If you have any questions or need help with a refund request, contact us anytime:

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Digital Pavers Tech Inc
info@dptsolutions.ca

647-303-8324